Unfortunately Forum Staff are unable to process new deals. u just run a long cable from the box inside to whatever room u want. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Stay safe online. SpeedWow can’t wait to have a BQM looking like this. Feb 22, 2022. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Simplistic way will be running cable round the top of the skirting mate. Business, Economics, and Finance. Really important:. As I'm moving it back to the original location, is. The PC had no signal. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. We would like to show you a description here but the site won’t allow us. 3. Up to speed. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I. Virgin Media Movers Team. Your connection box is usually put in the living room on the wall. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. I can't navigate the IVR to get through to a person to actually talk about what I want. Working hard to help connect the nation, shop our offers and order online. See where this Helpful. SSL coax is extremely versatile and can be used in several applications. Don’t plug the power cable into a plug socket yet. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. New Euro outlet. Switched. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. 2 hours ago. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. It will look something like this. A coax cable will also need to be installed by Virgin Media for the live TV signals. This means that the broadband router can be installed at either location and both will need ADSL filters. Measuring a compact 230x153x55mm and weighing 1. cancel. I need to move the SH closer to the TV, it is currently in another room. Location. 01/09/14 - 13:14 #2. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. KIDDERMINSTER. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Aug 16, 2014. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. . First, check that your device is running the latest software as this might be causing the issue. Buy the appropriate extension cable. Joining in. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Firmly push the end of the cables into the sockets. I understand there will be a £25 charge. on 20-02-2023 11:46. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. I also have this other dual cable going to the Smart Hub. TV box - 15 mins. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. Router Plugin Port. Hello sophieboulter1. Next step . However you might need to check what type of cable is used to connect the socket to the Virgin network. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. The new fibre phone line is designed to work with the same phones as the old copper line. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Faceplates after second visit. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The wall box may be branded with the logos of an old cable TV company (not VM). Like the TV cable we have too. Cable installation. The wall socket is currently in the living room and I need it moved to another room. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I asked the person on the phone multiple times if she was sure, and she. You may need to use the. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. Connect a pair into pins A & B. Answer. on 08-01-2023 20:46. You need a small spanner to remove this. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. Account - Mobile. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). A Ti-Vo was installed in one of the upstairs bedrooms. Or you may be quicker than average! You won’t be involved the whole time. Now none of my internal phone sockets. Account - Cable. Account - Cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Follow the instructions on screen to finish your setup. Screwless Faceplate. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Posts. Business, Economics, and Finance. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. Connect the Hub’s power cable with the blue tab. The top “capped” one is marked FM & has been disused since cable went digital. OR. I've spoken to Virgin who have said yes along with £99. Make sure to take our kit with you when you move. Re: Move socket. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. I wanted to check with people on here before trying to get an engineer in, just. Options. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. The wall socket is - 5109379 - 2. 3. Surrey. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 26-07-2023 8:48:18 PM. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My Virgin Media App. 2. Browse. If you look into the back of your Hub, you'll see a port. The answer is yes. I only need them moved by less than a 30 cm. . The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Security matters. Pop the power cable into a nearby plug socket, and turn it on. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Media Quickstart set up. Virgin Media services are only available in eligible Virgin Media network areas. There is nothing about a Virgin phone line that makes it impossible. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. PS. Location. You can discuss the preferred layout with the VM technician. Click & Collect. 1 Attach the base 1. Tool for removing cable box. You may still need to pay an activation fee, but some deals will offer activation for free. All our services will be set up so, once you’re in your. A new secure password will be generated for you. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. We all know and love the internet and TV services that can enter our homes through entry points. Plus get help on things like wayleave & access agreements. Virgin Media Price Guides. Jun 1, 2007 #16. I understand that I - 5136713. You’ll need to return your Virgin Media Hub. Get the Hub ready by connecting the wires. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I will private message you now to confirm your details. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Country. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Virgin Media have used the Openreach socket to provide telephone services. Very poor advice. You could get up to £200 paid off. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Turn on and start the Box. The new fibre phone line is designed to work with the same phones as the old copper line. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Firstly a 6 metre run along the living room wall. nothing to do with the outside boxs. Would. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. on 10-02-2023 10:41. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media;. Buy the appropriate extension cable. Options. 1. Select the correct HDMI input for your box. The other is marked TV, & this is used for TV & Broadband. 29/07/15 - 16:50 #1. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. In response to Llfamily. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 7 Feb 2011. Paul. Phone line - 5 mins. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. The steps that the Virgin. But I have no Virgin Media Wall socket in my house. Your telephone service from any of the UK Service Providers, other than Virgin. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. My Virgin Media App. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. #VirginMedia #VirginMediaQuickStart #V. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. 0 Kudos. We can certainly get a move of the. 5m. Has anyone else experience this an. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Plug into the wall socket. Then another 5 metre along another living room wall. There's a couple of different issues you have mentioned here so I will deal with them each individually. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. There is an access panel in the ceiling for pipes and cables. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . The new cables from your Quick Start kit will be push fit. A single cable modem can also be added to the same wiring backbone in your house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Your service provider is. Good afternoon everyone. ) The hub will be in here too. . 3 2. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. Its a flat £25 charge to move the connection points and rebalance power levels. My Virgin Media App. 0 or Hub 3. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Turn on suggestions. easy install. Chris. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Pay £75-£99 for Virgin Media to do it. Pack our kit. . The existing cables will be screw-on (11 mm spanner or pliers required). 4 Kudos. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. This will not affect your broadband connection. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. 11ax), improved security (e. Ultrafast Broadband. 24-03-2021 05:06 PM. Sometimes there is no wall box, just a trailing cable. A Virgin Media wall socket is simply a point of entry into your home. Installing and configuring your kitRe: Moving broadband socket. It should be free of charge. I was told when purchasing the broadband package that fi. Both Sky and Virgin Media will be reluctant to let you go. You should also be aware there is a £25 call out charge for the engineer to move the socket. Virgin Media; My Virgin Media; Shop;. All you need to do is contact Virgin Media and explain what the issue is. Checked every. You’ll see an amber light on the front of the TV Box. Thank you. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Thank you for your post. Typically, extenders are linked through a wired port using an Ethernet cable. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. VM BB TV Landline. Manage Your Account. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Solved: We have the quickstart pack but sadly cannot get broadband set. Options. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). " The hub is upstairs as previously said. u just run a long cable from the box inside to whatever room u want. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Thank you for posting and for joining this thread regarding home phone switchover. The cable terminates on a box indoors wherever you want it, within reason. BT no longer charges a 'broadband cease charge'. . You need something called a barrel to connect the two. Tried looking but can't see a way to book an engineer for this? Thanks. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. Switching from Virgin? If you're switching from Virgin. on 03-01-2022 18:08. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. And then somehow through a wall to the other side, which is under the stairs. on 22-03-2023 11:44. I am so sorry to hear that you seem to be missing a wall socket in the home. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. You’ll need to return your Virgin Media Hub. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. The only phone socket available is the TEL1 socket on the back of the VM hub. Wow. A coax cable will also need to be installed by Virgin Media for the live TV signals. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Options. Or wait here a day or two for a VM Mod to pick this up. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. Virgin have unilaterally made this socket inactive. • Take the red-banded end of the isolator cable and push it. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Follow these steps to install your virgin Media Broadband, TV and Phone service. Praying the white is the virgin one. Your traditional landline sockets will no longer be the connecting point for your landline handset. Account - Mobile. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. Bedfordshire. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. We would like to show you a description here but the site won’t allow us. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. the box should be inside your house. The closest I could find was this, which. Crazy! They must be made of money. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Plug into the Virgin Media wall socket. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. socket. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. . All the cabling is the property of Virgin Media and must not be touched. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. nothing to do with the outside boxs. 2) The current location of your Hub. 01-02-2023 10:59 - edited 01-02-2023 11:00. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Using high quality coax cable is a must too. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Be aware it may complicate things though if you do come to order cable in the future. Adduxi. Virgin Media. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. RedTomato said: I removed my Virgin cable about a month ago. Another option might include. Your number will transfer to the Virgin socket. On top of that, Virgin Media also offers a self-install option. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. From April 2023 that will change, Ofcom said today. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. 2 weeks ago - last edited 2 weeks ago. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. OR.